We're working through the feedback widget and we scaled past 5,000 accounts. Curious how others have handled it, especially around the health score. Any rules of thumb?
Curious what cadence you landed on. We over-asked and the health score tanked.
Following. We're about to do the same thing for trial users.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.
Honestly NPS surveys didn't move time-to-resolution for us. Zendesk did more.
