Half our team lives in Zapier, so getting segments data in there matters. How clean has that been for you?
+1. The Slack step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and NPS tanked.
Honestly CSAT surveys didn't move NPS for us. Zapier did more.
Have you tried routing it through Intercom? Fixed the CSAT gap for us.
Following. We're about to do the same thing for our SMB tier.
Spent a week on this. The fix was tying segments to the account owner field.