Quick one. Since we switched CRMs last month, our time-to-resolution has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Same setup here. In our case it came down to the in-app survey being too broad.
Spent a week on this. The fix was tying dashboards to the account owner field.
Same setup here. In our case it came down to dashboards being too broad.
We measure response rate weekly now and it's made auto-theming decisions much easier.
