Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Spent a week on this. The fix was tying journey alerts to the account owner field.
We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.
Honestly CES tracking didn't move CSAT for us. Microsoft Teams did more.
Curious what cadence you landed on. We over-asked and response rate tanked.
