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Pulling time-to-resolution out through the API for our warehouse

marcus_marsh_5f6a2

Trying to get the feedback widget right for our SMB tier. The defaults don't quite fit. What did you change?

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dana_pace_07dd7

Have you tried routing it through Slack? Fixed the response rate gap for us.

cole_quinn_11cdd

Have you tried routing it through Snowflake? Fixed the CSAT gap for us.

sofia_pratt_9791e

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

maya_vance_4f031

We measure renewal rate weekly now and it's made journey alerts decisions much easier.

elena_rourke_8ce80

Worth checking your CSAT window. Ours was skewed until we narrowed it.

nina_mehta_2b1ca

Same setup here. In our case it came down to journey alerts being too broad.

lena_calvi_9b8c7

We measure time-to-resolution weekly now and it's made the in-app survey decisions much easier.