We're working through session replay and we rolled it out to the support team. Curious how others have handled it, especially around CES. Any rules of thumb?
Worth checking your CSAT window. Ours was skewed until we narrowed it.
+1. The Intercom step is where ours kept breaking.
+1. The Marketo step is where ours kept breaking.
Following. We're about to do the same thing for renewals at risk.
Following. We're about to do the same thing for trial users.
