Quick one. Since volume tripled after launch, our CSAT has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Same setup here. In our case it came down to dashboards being too broad.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Have you tried routing it through Snowflake? Fixed the churn gap for us.
Spent a week on this. The fix was tying session replay to the account owner field.
