Posting this for renewals at risk. We care most about the health score and I'm not sure response routing is the lever. Talk me out of it?
We measure CES weekly now and it's made dashboards decisions much easier.
+1. The Salesforce step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and CES tanked.
Same setup here. In our case it came down to journey mapping being too broad.