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Our playbook for session replay across renewals at risk

owen_vance_e49c3

Posting this for trial users. We care most about CES and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

owen_nair_59fcb

Following. We're about to do the same thing for renewals at risk.

omar_quinn_2be96

We measure renewal rate weekly now and it's made the feedback widget decisions much easier.

aisha_quinn_1d4ab

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

priya_reyes_d688f

Worth checking your CES window. Ours was skewed until we narrowed it.

tom_voss_dc991

We measure NPS weekly now and it's made the feedback widget decisions much easier.

esme_reyes_1d794

Honestly CES tracking didn't move CES for us. Salesforce did more.