Half our team lives in Zendesk, so getting journey alerts data in there matters. How clean has that been for you?
Spent a week on this. The fix was tying response routing to the account owner field.
We measure response rate weekly now and it's made the in-app survey decisions much easier.
Same setup here. In our case it came down to dashboards being too broad.
Curious what cadence you landed on. We over-asked and NPS tanked.
