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What worked for us setting up segments

nina_frei_26d05

Posting this for self-serve users. We care most about the health score and I'm not sure auto-theming is the lever. Talk me out of it?

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esme_pace_71dca

Honestly dashboards didn't move the health score for us. Intercom did more.

lena_rourke_28cd4

We measure NPS weekly now and it's made segments decisions much easier.

gus_lund_b0bdb

Worth checking your churn window. Ours was skewed until we narrowed it.

nina_voss_2a100

Same setup here. In our case it came down to CSAT surveys being too broad.

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