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Roles and permissions for trial users on the auto-theming?

wade_calvi_ef4a4

We're working through NPS surveys and we scaled past 5,000 accounts. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

wade_lund_8cc60

Have you tried routing it through Intercom? Fixed the CES gap for us.

priya_voss_7f1ff

Same setup here. In our case it came down to the feedback widget being too broad.

diego_akoto_34ab6

Curious what cadence you landed on. We over-asked and the health score tanked.

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