Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Worth checking your response rate window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and response rate tanked.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
