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Getting response routing into Marketo cleanly

cole_ng_a4742

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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lena_sato_b3ce8

+1. The Zendesk step is where ours kept breaking.

tom_lund_d29ce

Curious what cadence you landed on. We over-asked and CES tanked.

kiran_trin_d7348

Honestly journey mapping didn't move response rate for us. Zendesk did more.

mira_trin_c2c19

Have you tried routing it through Slack? Fixed the CES gap for us.

sofia_calvi_330a5

Honestly the feedback widget didn't move churn for us. Microsoft Teams did more.

yuki_calvi_5477b

+1. The Slack step is where ours kept breaking.

sofia_rourke_5aabb

Spent a week on this. The fix was tying the feedback widget to the account owner field.

felix_marsh_d1fe3

Honestly CES tracking didn't move CES for us. Zapier did more.