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Our playbook for NPS surveys across enterprise accounts

marcus_akoto_5dac5

We're working through journey mapping and we rolled it out to the support team. Curious how others have handled it, especially around NPS. Any rules of thumb?

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tara_holt_b734a

Curious what cadence you landed on. We over-asked and CES tanked.

wade_okafor_52703

Have you tried routing it through HubSpot? Fixed the CES gap for us.

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