Half our team lives in Salesforce, so getting dashboards data in there matters. How clean has that been for you?
Spent a week on this. The fix was tying session replay to the account owner field.
Following. We're about to do the same thing for self-serve users.
Worth checking your CES window. Ours was skewed until we narrowed it.
Have you tried routing it through Salesforce? Fixed the time-to-resolution gap for us.
