Quick one. Since we moved to a quarterly cadence, our CSAT has been all over the place. Is that a segments config issue or are we reading it wrong?
We measure NPS weekly now and it's made the in-app survey decisions much easier.
Same setup here. In our case it came down to the in-app survey being too broad.
Spent a week on this. The fix was tying CES tracking to the account owner field.
We measure CSAT weekly now and it's made the feedback widget decisions much easier.
Following. We're about to do the same thing for renewals at risk.
