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How we cut CSAT reporting from days to minutes

wade_pace_8588d

Posting this for self-serve users. We care most about NPS and I'm not sure the in-app survey is the lever. Talk me out of it?

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dana_pratt_0d07d

Have you tried routing it through Zapier? Fixed the time-to-resolution gap for us.

sofia_soto_4fd56

We hit this too. Scoping session replay to renewals at risk first made it manageable.

marcus_reyes_0fb87

Following. We're about to do the same thing for self-serve users.

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