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Rate limits when backfilling CSAT surveys via the API?

lena_akoto_4d2b2

Posting this for renewals at risk. We care most about CSAT and I'm not sure the feedback widget is the lever. Talk me out of it?

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Comments

wade_reyes_a65db

Curious what cadence you landed on. We over-asked and NPS tanked.

jack_reyes_43432

We measure CSAT weekly now and it's made auto-theming decisions much easier.

priya_trin_2c6f8

Following. We're about to do the same thing for trial users.

hana_vance_a556f

Have you tried routing it through Slack? Fixed the response rate gap for us.

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