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Reusable dashboards setup we share with new CSMs

cole_ng_a4742

Quick one. Since we scaled past 5,000 accounts, our churn has been all over the place. Is that a segments config issue or are we reading it wrong?

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yuki_dunn_c67ea

We measure CSAT weekly now and it's made dashboards decisions much easier.

nadia_boyd_c6dd0

Honestly CES tracking didn't move response rate for us. Snowflake did more.

ned_lund_8d743

Worth checking your NPS window. Ours was skewed until we narrowed it.

zoe_voss_20893

Following. We're about to do the same thing for trial users.

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