nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How we cut renewal rate reporting from days to minutes

lena_mehta_d6bb3

Posting this for trial users. We care most about response rate and I'm not sure segments is the lever. Talk me out of it?

Find more posts tagged with

Comments

nina_nair_1eb25

Have you tried routing it through Zendesk? Fixed the the health score gap for us.

theo_lund_0eb14

Same setup here. In our case it came down to NPS surveys being too broad.

yuki_nair_7cce9

Honestly dashboards didn't move CSAT for us. Marketo did more.

sofia_frei_caece

+1. The Microsoft Teams step is where ours kept breaking.

cole_carr_6c1b1

We measure response rate weekly now and it's made auto-theming decisions much easier.

ruth_sato_97bc9

Curious what cadence you landed on. We over-asked and CSAT tanked.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of