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Intercom vs Salesforce for pushing auto-theming data?

bea_ng_b4f40

We measured NPS before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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tara_rourke_d9d85

+1. The Slack step is where ours kept breaking.

ruth_marsh_76fc8

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

priya_carr_35449

Curious what cadence you landed on. We over-asked and churn tanked.

gus_voss_6695d

Worth checking your CES window. Ours was skewed until we narrowed it.

ravi_frei_9ad7b

We measure renewal rate weekly now and it's made segments decisions much easier.

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