Trying to get dashboards right for renewals at risk. The defaults don't quite fit. What did you change?
Honestly auto-theming didn't move response rate for us. Snowflake did more.
Following. We're about to do the same thing for enterprise accounts.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Have you tried routing it through Salesforce? Fixed the CSAT gap for us.