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Reusable NPS surveys setup we share with new CSMs

maya_marsh_d50bb

Trying to get journey mapping right for self-serve users. The defaults don't quite fit. What did you change?

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Comments

tara_voss_4cded

Honestly the feedback widget didn't move CSAT for us. Snowflake did more.

priya_reyes_2292f

We hit this too. Scoping the feedback widget to trial users first made it manageable.

sam_nair_d1eda

Curious what cadence you landed on. We over-asked and CSAT tanked.

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