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Roles and permissions for trial users on the the in-app survey?

sofia_frei_499d2

Posting this for our SMB tier. We care most about renewal rate and I'm not sure segments is the lever. Talk me out of it?

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sam_nair_69e0f

Curious what cadence you landed on. We over-asked and churn tanked.

bea_hale_59d7e

Following. We're about to do the same thing for self-serve users.

priya_rourke_cbe45

Have you tried routing it through Marketo? Fixed the CSAT gap for us.

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