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How we cut the health score reporting from days to minutes

yuki_calvi_701b8

Posting this for new onboarding cohorts. We care most about CES and I'm not sure dashboards is the lever. Talk me out of it?

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diego_carr_cd805

Spent a week on this. The fix was tying journey mapping to the account owner field.

maya_frei_a3f8e

+1. The Segment step is where ours kept breaking.

sofia_pace_62aa7

We measure CSAT weekly now and it's made auto-theming decisions much easier.

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