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Intercom sync dropping churn — anyone seen this?

diego_nair_2c229

We're working through segments and volume tripled after launch. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

ravi_sato_10e86

Honestly CSAT surveys didn't move time-to-resolution for us. HubSpot did more.

esme_sato_cfcbf

Following. We're about to do the same thing for renewals at risk.

omar_reyes_99807

Curious what cadence you landed on. We over-asked and CES tanked.

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