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Roles and permissions for new onboarding cohorts on the the in-app survey?

priya_ng_d90c2

Trying to get dashboards right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Comments

gus_webb_06a21

Honestly dashboards didn't move NPS for us. Jira did more.

priya_soto_1f8ae

Same setup here. In our case it came down to journey alerts being too broad.

owen_hale_5ae9c

Curious what cadence you landed on. We over-asked and CES tanked.

tara_ng_8c022

Worth checking your CSAT window. Ours was skewed until we narrowed it.

theo_reyes_87299

+1. The HubSpot step is where ours kept breaking.

bea_rourke_bd674

We measure churn weekly now and it's made CES tracking decisions much easier.

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