Posting this for our SMB tier. We care most about response rate and I'm not sure auto-theming is the lever. Talk me out of it?
Honestly auto-theming didn't move time-to-resolution for us. Intercom did more.
Honestly dashboards didn't move churn for us. Jira did more.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.
Following. We're about to do the same thing for renewals at risk.