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Marketo sync dropping response rate — anyone seen this?

yuki_ng_01dfb

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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yuki_hale_1c44d

Same setup here. In our case it came down to session replay being too broad.

sofia_akoto_53cf6

Following. We're about to do the same thing for self-serve users.

theo_vance_6fc8d

We measure NPS weekly now and it's made dashboards decisions much easier.

tom_trin_e9d6c

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

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