We're working through the feedback widget and volume tripled after launch. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Have you tried routing it through Marketo? Fixed the CSAT gap for us.
Same setup here. In our case it came down to CES tracking being too broad.
Same setup here. In our case it came down to the in-app survey being too broad.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
