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Roles and permissions for our SMB tier on the CSAT surveys?

ned_mehta_c14fa

Trying to get CSAT surveys right for enterprise accounts. The defaults don't quite fit. What did you change?

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paul_webb_bc8a7

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

owen_trin_c252b

Curious what cadence you landed on. We over-asked and NPS tanked.

cole_frei_94706

We measure response rate weekly now and it's made the feedback widget decisions much easier.

priya_frei_f7106

Following. We're about to do the same thing for our SMB tier.

lena_mehta_d6bb3

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

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