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Template: closing the loop on new onboarding cohorts in 24h

kiran_nair_b4952

Trying to get CSAT surveys right for renewals at risk. The defaults don't quite fit. What did you change?

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esme_vance_7d8f8

Worth checking your churn window. Ours was skewed until we narrowed it.

sam_hale_8e5be

Following. We're about to do the same thing for new onboarding cohorts.

mira_boyd_264e3

Same setup here. In our case it came down to CSAT surveys being too broad.

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