Trying to get CSAT surveys right for enterprise accounts. The defaults don't quite fit. What did you change?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying dashboards to the account owner field.
We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
