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Moved renewal rate with dashboards — here's our setup

bea_marsh_5f553

Half our team lives in Salesforce, so getting session replay data in there matters. How clean has that been for you?

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mira_okafor_c24fa

Same setup here. In our case it came down to CSAT surveys being too broad.

liam_ng_20b13

Spent a week on this. The fix was tying response routing to the account owner field.

sofia_reyes_9fcfa

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

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