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What we shipped with journey mapping this quarter

sofia_voss_8bc93

Half our team lives in Segment, so getting CSAT surveys data in there matters. How clean has that been for you?

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Comments

priya_marsh_97886

Have you tried routing it through Slack? Fixed the CSAT gap for us.

ruth_soto_02f19

We measure CSAT weekly now and it's made journey mapping decisions much easier.

zoe_webb_bcd95

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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