We measured response rate before and after turning on session replay. The result surprised us. Anyone seen the same?
Curious what cadence you landed on. We over-asked and the health score tanked.
+1. The HubSpot step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.
We hit this too. Scoping journey mapping to renewals at risk first made it manageable.
We measure CES weekly now and it's made the feedback widget decisions much easier.
Following. We're about to do the same thing for our SMB tier.
+1. The Salesforce step is where ours kept breaking.