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Our playbook for NPS surveys across self-serve users

felix_trin_e099a

Trying to get NPS surveys right for renewals at risk. The defaults don't quite fit. What did you change?

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liam_soto_4b6fd

Following. We're about to do the same thing for enterprise accounts.

owen_dunn_b5527

Same setup here. In our case it came down to session replay being too broad.

kiran_pratt_a0778

Honestly the in-app survey didn't move time-to-resolution for us. Zendesk did more.

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