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Getting segments into Zendesk cleanly

ruth_reyes_b02d0

Posting this for our SMB tier. We care most about NPS and I'm not sure auto-theming is the lever. Talk me out of it?

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sofia_mehta_cf944

Spent a week on this. The fix was tying the in-app survey to the account owner field.

elena_holt_92a7f

+1. The HubSpot step is where ours kept breaking.

tara_reyes_8c505

Curious what cadence you landed on. We over-asked and CSAT tanked.

elena_marsh_0526f

+1. The Microsoft Teams step is where ours kept breaking.

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