nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: CES tracking caught a churn risk early

marcus_reyes_45c06

Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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tara_pratt_56a56

Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.

cole_sato_2be3e

Have you tried routing it through Intercom? Fixed the NPS gap for us.

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