Quick one. Since we moved to a quarterly cadence, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.
Same setup here. In our case it came down to auto-theming being too broad.
We measure churn weekly now and it's made CSAT surveys decisions much easier.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Spent a week on this. The fix was tying dashboards to the account owner field.
Spent a week on this. The fix was tying session replay to the account owner field.
