Posting this for new onboarding cohorts. We care most about CSAT and I'm not sure dashboards is the lever. Talk me out of it?
Same setup here. In our case it came down to session replay being too broad.
Honestly the feedback widget didn't move NPS for us. Slack did more.
Honestly journey mapping didn't move CSAT for us. Salesforce did more.
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to segments being too broad.