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Small win: CES tracking caught a churn risk early

priya_boyd_cfabc

Posting this for our SMB tier. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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gus_webb_9b913

We hit this too. Scoping session replay to enterprise accounts first made it manageable.

ruth_reyes_b77e7

Following. We're about to do the same thing for renewals at risk.

liam_mehta_e5076

Same setup here. In our case it came down to response routing being too broad.

omar_soto_760c6

Have you tried routing it through Zendesk? Fixed the NPS gap for us.

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