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What worked for us setting up journey mapping

mira_webb_fbffb

Posting this for our SMB tier. We care most about CSAT and I'm not sure CSAT surveys is the lever. Talk me out of it?

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theo_voss_70d62

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

elena_hale_98b75

We hit this too. Scoping NPS surveys to trial users first made it manageable.

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