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Our playbook for journey alerts across our SMB tier

elena_nair_0b34a

Trying to get session replay right for trial users. The defaults don't quite fit. What did you change?

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elena_okafor_65c92

Same setup here. In our case it came down to session replay being too broad.

carl_webb_c8017

Worth checking your response rate window. Ours was skewed until we narrowed it.

dana_rourke_07e76

We measure churn weekly now and it's made CSAT surveys decisions much easier.

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