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Getting NPS surveys into Salesforce cleanly

ned_voss_1c259

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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liam_trin_c20e4

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_hale_88535

Following. We're about to do the same thing for our SMB tier.

lena_vance_24d87

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

theo_carr_e38fd

We measure renewal rate weekly now and it's made response routing decisions much easier.

maya_hale_8249f

Same setup here. In our case it came down to the in-app survey being too broad.

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