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SSO question affecting who sees NPS surveys

sam_frei_df098

Posting this for new onboarding cohorts. We care most about CES and I'm not sure response routing is the lever. Talk me out of it?

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carl_voss_6e702

We hit this too. Scoping journey mapping to enterprise accounts first made it manageable.

hana_webb_680eb

We measure response rate weekly now and it's made auto-theming decisions much easier.

ned_lund_9bfc5

Worth checking your churn window. Ours was skewed until we narrowed it.

theo_mehta_16aff

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

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