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Roles and permissions for enterprise accounts on the NPS surveys?

omar_sato_d6896

We're working through auto-theming and we switched CRMs last month. Curious how others have handled it, especially around churn. Any rules of thumb?

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Comments

priya_nair_a21f6

We measure NPS weekly now and it's made journey alerts decisions much easier.

jack_trin_5a772

Have you tried routing it through Jira? Fixed the time-to-resolution gap for us.

marcus_reyes_f6c6c

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

ruth_marsh_61ed1

Spent a week on this. The fix was tying auto-theming to the account owner field.

jack_pratt_52029

Following. We're about to do the same thing for self-serve users.

owen_trin_530d2

Honestly CSAT surveys didn't move time-to-resolution for us. Segment did more.