Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Honestly response routing didn't move CSAT for us. Slack did more.
We hit this too. Scoping the in-app survey to our SMB tier first made it manageable.
Same setup here. In our case it came down to auto-theming being too broad.
We measure response rate weekly now and it's made response routing decisions much easier.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for new onboarding cohorts.
