Quick one. Since we switched CRMs last month, our CES has been all over the place. Is that a response routing config issue or are we reading it wrong?
Following. We're about to do the same thing for our SMB tier.
Following. We're about to do the same thing for self-serve users.
+1. The Zendesk step is where ours kept breaking.
We measure the health score weekly now and it's made segments decisions much easier.
